About TotalKare of America

TotalKare of America, Inc., located in Syracuse, New York, was established in 1987 as a division of a locally owned and operated family business that sold medical equipment to nursing homes and hospitals throughout New York and New England. Steve Bergstraesser bought the company and became the Owner and President in 1994. TotalKare’s reputation in the healthcare community has allowed for recruitment of the “best and brightest” in the industry to represent its products and services. Today, TotalKare employs an extensive team of professionals who specialize in sales & marketing, product development, project design & management, leasing, service & installations and customer service. Focusing solely on the healthcare industry has provided a solid foundation for TotalKare’s continued success.

In an ever-changing market where competition is fierce and customer service is generally compromised, TotalKare continues to be one of the strongest healthcare distributorships in the Northeast specializing in healthcare safety, security and communication. Our technicians are employed by TotalKare (we do not use subcontractors) and are manufacturer trained and certified. In addition, we are fully insured to work in the healthcare industry. Many companies who install life safety systems are not sufficiently insured for this type of equipment which could cause an issue if a claim was ever pursued. We conduct business throughout the New England region and New York State to include NYC and Long Island with technicians to cover all of these areas.

TotalKare Team

Steve Bergstraesser

Steve Bergstraesser

Founder/President

Since 1992

Mary Bergstraesser

Mary Bergstraesser

Vice President of Customer Relations

Since 1992

Basil Mavropoulos

Basil Mavropoulos

Director of Operations

Since 2009

Suzanne Aiello

Suzanne Aiello

Controller

Since 1996

Andrew Pottenger

Andrew Pottenger

Regional Sales Manager

Since 1992

Christopher Lenze

Christopher Lenze

Sales Engineer

Since 2007

Alex Malachowski

Alex Malachowski

Chief Engineer

Since 1992

Brad Bovaird

Brad Bovaird

Project Manager

Since 1999

Petra Murphy

Petra Murphy

Service Coordinator

Since 2011

Rich Gillings

Rich Gillings

Office Support Specialist

Since 2018